project description «
Federal Hotels and Resorts currently receive upwards of 4000 calls to their helpdesk every year. We hope to dramatically reduce this number, by providing them with a web site that allows them to publish solutions to the most frequently asked questions.
But... How do the helpdesk staff know what questions are the most frequent? That’s where the Helpdesk Analyser comes in. The Analyser parses through existing and ongoing helpdesk logs, and determines the most frequently asked questions. The results of the analysis are then made available on the web interface. IT staff access these results and publish solutions to the most frequently asked questions on the FAQ web site.
So now... when a staff member has an IT related problem, they can search the FAQ web site to see if there is a solution to their problem.
